Frequently Asked Questions

Shipping during the holiday season.  When is the cutoff date?

Need it before December 25th, order by November 14th! We highly advise that you order soon for mail carriers are experiencing delays nationwide.  Free shipping is available for orders over $50.00 until November 30, 2021.  Then it will change to free shipping over $100.00 during December 2021.  Join our newsletter to receive promotional emails and fun tips! 

Do you ship internationally?

We only ship within the United States.

How long does shipping take?

Orders are shipped Monday - Friday 8 a.m. - 2 p.m. (CST).  The average order ships out in 1-2 business days.  The average order will arrive within 7 - 10 days; however, due to transportation changes during this time, we are seeing longer than expected delivery times. 

I live in Canada, where can I order?

We only ship within the United States. In Canada, check out

For coffee click here:  coffee

Do you sell the Cafes Richard cups and teapots?

These are available via special order. Please send an email to to request a link for the crockery (cups and teapots).  You may place your order via the link! 

May I pre-order my favorite product that is out-of-stock?

Yes, you may send us an email at to place a pre-order for your favorite product.  Let us know which product you would like to pre-order and the quantity.  For products we normally carry, payment is due once we have received your product.  We will email you to let you know it arrived and then you'll place your order via our website! 

I don't see a product on your website, do you have it?

The products we have on our website are the products we carry and have in stock. In spring 2022, we will have these products back in stock:  Ville de Paris Chocolate Squares and the Rouge Richard Coffee 250g box (pre-ground and beans).

May I pre-order a product that you do NOT carry?

If you would like to place a special order for a Cafés Richard coffee or tea that we do NOT carry, send an email to to receive ordering information.  In order to place the order, the order needs to be placed for a whole case.  Here is a list of case sizes, Teas:  6 boxes, Coffee 1kg:  12 bags, and Pure Origins 500g:  20 bags.